RETURN OR EXCHANGE AN ITEM
If you are not entirely satisfied with any product then please return the item(s) in their original condition and packaging within 7 days of receipt.
Upon receipt, we will issue a full refund or exchange the item for a different design, depending on your instructions. You will be required to pay postage on any exchanges and we will contact you first to let you know how much before we ship your replacement.
All returns are processed within 3 working days of receipt. When your return has been processed you will be informed by email.
Items that are returned to us after 7 days or fall outside our return policy will not be refunded.
Delivery charges are non-refundable.
Sale items are non- refundable
Items may not be exchanged for a completely different product. If you require a different product, you will need to place a new order!
Items that appear to have been worn or are damaged and are not fit for resale are not eligible for refund or exchange, without exception.
All items MUST come in their original box or packaging intact and unmarked, otherwise they will be refused as we cannot re-sell them, and cannot obtain replacement packaging.
IMPORTANT NOTE - Please note that we are a small store and every item is hand checked before it is sent out. We absolutely will not refund if an item has obviously been used or has been sent back damaged so please don't try! Abuse of our returns policy will prevent you from shopping with us in the future.
When returning an item to us for refund or exchange, you are responsible for the item until it reaches us. We recommend you choose a postage method, which insures you for the value of the goods.
Please send the item by an appropriate recorded delivery service to:
Helen Rochfort returns
1 Station Terrace
We take great care to check every item before it is sent out but mistakes can sometimes happen. If the item you received is faulty or not what your ordered then please email firstname.lastname@example.org with your name, address and order number and a description of the problem. We will contact you with details on how to proceed with the return.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. All order cancellations must be sent in writing, either to email@example.com or to the postal address shown above within 7 days, quoting your name, address and order number. Once the order has been cancelled all goods should immediately be sent, by recorded delivery to the address above in their original condition and packaging. Please note when returning an item to us, you are responsible for the item until it reaches us. We recommend that you choose a postage method, which insures you for the value of the goods.